History
Em Heinz
they/them/theirs
CoreWeave, Inc. – Manager of Product Documentation
January 2024 - Present
As Manager of Product Documentation at CoreWeave, I lead a team of amazing writer-engineers to produce high quality customer-facing documentation for all of CoreWeave's cloud services and products. We use Docusaurus to author documentation using MDX and Markdown, and publish using Cloudflare. Alongside docs organized using the the Diátaxis framework, we craft learning paths to educate our customers on some of the most cutting-edge technology there is, including world firsts developed by very our own colleagues.
CoreWeave is the GPU cloud provider. We write about everything from Kubernetes, to Slurm on Kubernetes (SUNK), to Object Storage, to RDMA over InfiniBand, to model training and inference, and beyond.
I wear the hat of project manager, product manager, people manager, and technical writer, all rolled into one.
Recently, I...
Helped represent CoreWeave at the Grace Hopper Celebration in Philadelphia (2024), and at a related event hosted by the British Consulate in Philadelphia.
CoreWeave, Inc. – Senior Technical Writer
2022 - 2024
As the first technical writer at the organization, I took charge of editing and re-structuring all existing public-facing documentation, as well as writing new content, while designing and implementing the first formal lifecycle processes for all product documentation.
Bolt, Inc. – Technical Writer
2021 - 2022
As the second ever technical writer at Bolt, I helped evolve the documentation lifecycle process. We authored docs using Hugo, hosted on Netlify, in concert with Swagger CLI for SaaS APIs. I documented platform user flows and product UX and UI, and authored internal documentation covering data privacy as well as general SOPs.
I also developed automated systems for docs-as-code workflows, introducing a systematized pipeline in support of processes that improved cross-collaboration between the Customer Education team, Engineering, Product, and Marketing.
And...
I was selected for the board of the internal LGBTQIA+ employee resource group. I organized social hours to provide a safe and inclusive space for all LGBTQIA+ identifying members of the company and our coworker allies.
Fairwinds – Site Reliability Engineer
December 2019 - June 2021
As a Site Reliability Engineer and Kubernetes consultant at Fairwinds, I worked with customers to design Kubernetes clusters specific to the customer's workload orchestration and cluster infrastructure needs. I aided in all phases of the cluster lifecycle, from implementation, to upgrades, to general maintenance, using EKS, AWS (using kOps), GKE, and AKS providers. I used a lot of Terraform.
I took initiative on developing team processes and organization structures for repeatable, scalable, dependable operations across the engineering department, headed up internal enablement and employee development programs, and eventually led the engineering all hands meeting.
I took ownership of internal documentation, the internal knowledge base, and internal wiki, and instigated the adoption of an internal RFC process for making department-wide decisions and proposals to create a better sense of visibility and ownership for evolutions in company process and policy.
And...
I served as Security Officer, researching current security bulletins related to cloud service providers and Kubernetes, in order to develop internal and client-facing communication on vulnerabilities (CVEs). I also contributed to internal tools such as Terraform modules and other tooling written in Python and Bash.
Fractured Atlas – DevOps Engineer
2018 - 2019
As the first hire for a growing DevOps team at a company focused on non-profit software, I acted as the primary support for the team lead. I performed research and testing on myriad tools, helping to containerize applications in Docker, then orchestrated containers using Docker Compose and, later, Kubernetes.
I also took on general sysadmin responsibilities, manually administering legacy Linux infrastructure (CentOS and Ubuntu). I worked with things like Ruby, Solr, and Laravel PHP. I also helped manage LDAP and facilitated the onboarding of macOS management Jamf Pro.
Independent work
Hacker Brunch
2017 - 2018
Using the unclaimed produce from a local farm CSA, I co-organized a weekly event where free brunch was communally prepared and enjoyed by folks from all over who came to play some CTF hacking games for the purpose of learning cybersecurity fundamentals hands-on, with guidance from knowledgeable instructors.
The Neighborhood Digital Library Project
2017-2020
Inspired by the Equitable Internet Initiative of the Detroit Community Technology Project, I worked with network and infrastructure engineers on our own independent initiative leveraging the NYC Mesh project to connect several Raspberry Pis hosted locally in different small businesses throughout Queens, New York with the goal of serving resources on a neighborhood-wide intranet.
Tech Learning Collective
Co-Founder & Lead Community Organizer
2017 - 2021
Co-founded an independent school, providing high-quality technical education with a focus on accessibility for underrepresented identities in tech.
I/O
2017 - 2020
As an off-shoot of the Tech Learning Collective, I/O was a neighborhood tech co-working space and open hack lab hosted in the beautiful venue at The Footlight music hall in Ridgewood, Queens. Each week, we opened our doors for anyone to bring their projects, ideas, to give a talk or demo, whatever - all while enjoying a local musician residency in the other part of the space.
Hackers Next Door
2019
Co-organized the Hackers Next Door conference, a two-day conference featuring speakers from organizations representing digital freedom, such as the Tor Project, Freedom of the Press Foundation, Black Movement-Law Project, the Surveillance Technology Oversight Project, Calyx Institute, and many more.
Independently designed and implemented virtual structures in which students and alumni could connect and continue their independent projects.
Education
BFA Photography – Parsons the New School for Design, New York
Graduated with Honors | With an emphasis on the philosophy of art, aesthetics, and ethics.